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FAQs

Our necklaces come in four standard sizes 14″, 16″, 18″ and 20″ neclace placement will vary between person to person. We also offer a child specific necklace which is 14″.

Gold filled” (or “rolled gold”) comprises a solid layer of gold (at least 14k) permanently bonded to a base metal, such as brass. The minimum layer of gold must equal at least 1/20th the weight of the total item. It is very hard wearing and under normal wear the gold will not peel or flake, unlike gold plate and is commonly used as a more economical alternative to pure gold. Gold filled jewellery can stay intact for up to 30 years with proper care. 

Gold vermeil is sterling silver base metal plated with gold or rose gold plate. As with any plated jewellery, over time plating alloy will wear off, this is due to molecules of the base metal travelling to the top showing signs of wear. With good and proper care, the gold layer can last for a year or even two. Gold Vermeil is better than standard gold plate as for one it is guaranteed to be at least 10 carat pure thickness and when inevitably the plating does wear off, you will be left with a 925 sterling silver piece of jewellery rather than a cheaper alloy.

Sterling silver is an alloy of silver containing at least 92.5% pure silver combined with other metals, usually copper.

All of the jewellery findings in our jewellery are sterling silver, we hand solder our charms and jumps together with sterling silver solder paste.

Your piece  will come in a recycled and 100% biodegradable cardboard wallet featuring our Bespoke Trademark Chickpiece logo on a stainless steel tag. We present our Charms Necklaces in beautiful Seedpaper for  you to plant and watch the pretty flowers grow!

Chickpiece is in no way a fundraising company or charity, we do not hold any cooperate agreements with any charities or give consumer money to any charity. We do however care greatly about various oraganisations as set out in the Proudly Suppoting area of our website. As a company we pay monthly subscriptions to our partners, Ecologi who are planting trees to offset our carbon footprint. We pay a yearly membership to support The Plant Based Health Proffessionals in thier work with educating on a plant based food system and we will occasionally, at our own discretion, donate money to one off crowdfunders, sanctuaries & help to support activism for causes that are close to our heart. At present 10% of the sale of each piece of jewellery that our customers buy is donated to The Surge Sanctuary which is a Community Interest Company.

Please always allow to 7-10 working days to receive your item unless otherwise stated and agreed. All of our necklaces are hand made, we do usualy hold stock and aim to have your item posted out to you within 2 working days of receipt of your order. There may be times where we are extremely busy and we need to order stock/manufacture your item, we have a good supply chain, however, naturally this will take a little longer which is why we always kindly ask that you always allow 7-10 working days. If you need your necklace quickly, please do get in touch at customerservice@chickpiececharms.co.uk before odering and we can let you know right away how quickly we will be able to dispatch.

Your Necklace will be posted in a 100% recyclable post box size paper padded envelope by first class Royal Mail. Any changes to this will be notified to you by email.

If any of our pieces fail due to manufacturing issues, we will repair or replace your item with proof of purchase within the first year. We will not be held responsible if the jewellery is damaged by accidental damage or general wear and tear (please also read about Gold Vermeil & Gold Filled Jewellery here). If you are not happy with your piece once received for any other reason, please contact customerservice@chickpiececharms.co.uk within 28 days of purchase and we will endeavour to resolve your issue. Refunds will be sent to the same card that you paid on where agreed.

If you wish to cancel your order, please contact us at customerservice@chickpiececharms.co.uk as soon as possible. It may not be possible to cancel your order if the item has already been dispatched.

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